ASSOCIATION SOLUTIONS

On-Cue has been exceeding expectations since our founding in 1995. We have a proven track record of success and have developed best practices in conference and association management. We offer a suite of systems, skills, software and people to service the full range of Association’s needs.
Our team is comprised of knowledgeable employees with planning, association management, marketing, finance and technology experience and diverse backgrounds that allow for creative solutions to complex situations. The cornerstone of our company’s success is our collective philosophy of putting clients first, exceeding expectations and building long-term relationships.  We welcome the opportunity to discuss your Association requirements, contact 
Lea Boodee for more information.

MEMBERSHIP MANAGEMENT

Our membership management service includes, but is not limited to:
• Developing membership collateral, including welcome packs
• Monitor and process new member applications, following your policy
• Respond to membership inquiries and requests promptly and professionally, conveying the correct message of their importance to you 

• Develop and maintain a membership database to provide you with valuable, up-to-date statistical information on current and potential members
• Developing, implementing, and analysing membership surveys
• Manage your annual renewal process
• Manage membership payments, including review and follow-up of all outstanding membership fees


SPONSORSHIP & FUNDRAISING MANAGEMENT

Our sponsorship approach is to identify quality partners, optimise your value proposition, define the appropriate channels for them to interact with your community and generate revenue.
Whether an events-focused approach with exhibition opportunities at your Conference or a year-round partnership approach with multiple touch points, On-Cue helps you create and deliver revenue-generating value for these partners. Their engagement, in turn, enriches your community and adds value for your members

DAY-TO-DAY ADMINISTRATION

Our dedicated team of professionals deal with the day-to-day administration of your association. Our fully automated, modern office means association management tasks are completed efficiently, including:
• Responding to association telephone calls, faxes, and emails, answering the inquiry and directing the caller to the appropriate source
• Writing general correspondence
• Receiving and routing incoming mail
• Representing your association to those outside the profession, including media and suppliers, if required
• Maintaining all records, including financial, in electronic and hard copy formats where required by regulation
• Scheduling, attending and recording executive meetings
• Coordination of all administrative business – elections, awards etc.

FINANCIAL MANAGEMENT

Like any successful business, an association requires sound business practices, accurate reporting and security, our financial services include:
• Comprehensive knowledge of Xero & MYOB
• Monthly financial reports (depending on preference) with budget variation analysis
• Provide financial assistance in coordination with the Association Treasurer, including development and implementation of annual budgets, full-service bookkeeping (including Accounts Payable, accounts receivable, billings, collections, banking, and reconciliation), and preparation of financial statements
• Advise the Secretary/Treasurer, and Executive Members in a timely fashion of financial information that would impact the annual budget, such as anticipated increases in expenses or changes in income categories
• Assist the association’s commissioned accountant/auditor in annual audit procedures
• Maintain appropriate liability insurance

PROMOTION & COMMUNICATIONS

On-Cue provides professional marketing communications to raise visibility with key audiences and keep members informed, engaged and excited.
Whether you use digital, online or traditional marketing (or, most likely, a mixture of all of them), we will manage your communication so it is professional, timely, on-message and supportive of your brand by:
• Managing regular E-newsletters and other e-blasts
• Maintaining an active presence for your association in relevant social networking sites
• Coordinating the production of printed newsletters/magazines

WEBSITE MANAGEMENT

On-Cue’s team are skilled and proficient to meet your website development needs and the maintenance and support of your existing site.  Our website service includes:
• Timely update of information as it becomes available (i.e. post events, update speakers or committee members, add sponsor logos, etc.)
• Ensuring accuracy of information on the website
• Ensuring site design and page layout meet Association needs and support the brand
• Keeping content fresh, literate, and interesting
• Setting up on-line job postings/careers wanted areas
• Managing a “members-only” area on the site
• Research and Implement new ideas with Executive Committee approval
• Google analytics reporting

GRAPHIC DESIGN SERVICES

We will work with you to manage the design of all your publications from inception, to production and distribution.
We have the in-house skills and Adobe CS6 software to provide solutions to all your electronic and print publishing needs while keeping the cost in line with your budget. Our design services range from:
• Creation of sponsorship proposals, newsletters, brochures and flyers
• Create Association collateral and promotional items such as banners, t-shirts, hats etc
• Design online banner ads
• Resizing images for the web and mobile and more.